Policies

Below are some of our most important policies. Please note that not all policies are listed here. All policies will be included in the Owner Enrollment forms.

Required Vaccinations

Verification of vaccines are required before arrival. We require Bordetella (every 6 months), Distemper/Parvo Virus, and Rabies. If vaccinations are expired, they must be administered 10 days before attending Canine & Company Dog Resort.

Age Requirement

We require the completion of all core vaccines (series of 3 puppy shots), including rabies vaccination, to participate in all our services.

Flea/Tick & Heartworm Prevention

If a flea or tick is discovered by our staff, we will provide a Flea/Tick back package with a Capstar pill to be paid by client.

Spay & Neuter Policy

All dogs over the age of 6 months are to be spayed or neutered in order to attend daycare. Potty breaks and exercise breaks will be provided 4 times a day for guests who cannot attend group daycare.

Leash & Collar

All dogs entering the Resort are to be on a leash and have a collar with their name tag. Choke, Prong, Shock, Citronella are not allowed.

Food & Treats

Please provide your dog's food and treats in order to keep them on a consistent diet to prevent gastrointestinal problems. Canine & Co. Dog Resort kindly requests that each meal is pre-packaged for dogs staying less than 7 days; if longer than 7 days, bring food in gallon bags. If you choose not to bring food, Canine & Co. Dog Resort will provide 2 meals for $5.00 a day. We do have a refrigerator for guests on raw diets.

Bedding & Personal Items

Canine & Co. Dog Resort will furnish elevated and cozy bedding, toys and bowls for all guests due to safety and sanitation concerns; this ensures a clean environment and no lost items. For those who suffer separation anxiety, you are welcome to bring a t-shirt with the scent of home should you think this will make your dog happy. Please clearly label the t-shirt with dog's first and last name. Rawhides are not allowed onsite since they can become a choking hazard.

Dog Temperaments

Guests must not be aggressive toward staff or other guests to play in daycare. Staff must be able to approach and handle guests to feed and medicate while boarding.

Boarding Check In & Check Out Policy

Check in at any time during lobby hours. Check out time is by 11:30am on the day of departure. Extended Stay Rate of $20.00 will be applied for each guest after 11:30am.

Medication

Please ensure that your pet's name is on the medication bottle or container. A Canine & Co. medication form will need to be filled out for each family dog.

Breed Restrictions

We accept all breeds. Guests are assessed based on their individual temperament.

Holiday & Early Closures

Canine & Co. Dog Resort lobby will close at 2:00 pm on New Year's Eve, day before Thanksgiving and Christmas Eve. The lobby will be closed on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

Forms

All New Client Information and Owner Enrollment Agreement forms must be completed before services are provided.

Hours
M ‐ F7aM ‐ 7PM Sat9AM - 4PM Sun9AM - 2PM
View Holiday Hours
Location
1920 Alpha Drive Rockwall, TX 75087
Directions